How does the digital canteen service work?

You can order through our Website or APP. If you have an agreement with your company, register with your corporate email to enjoy the special conditions. Remember to order before 11:00h. on the same day or on Thursday plan your order for the whole next week.

In the 'Summary step' after you add your dishes, you have the 'Plan or add more products' button that allows you to plan your purchases. If you choose another day in the day selector you can buy your menus for another day and thus in 'a single order' you can plan your menus for the whole week. You do not need to make 'an order' every day to buy all your weekly menus.

Yes, you can cancel your order in your private area up to 48 hours before and if you have paid for company and with us contacting customer service up to 24 hours before the delivery date.

The order can be modified up until the day before the requested delivery date, after this period it can no longer be modified.

To do so, call us at 93 763 77 35 from Monday to Friday from 8:45 a.m. to 2:45 p.m., or if you prefer, you can write to us at support@norarealfood.zendesk.com

Remember to order before 11:00 on the same day.

Yes. When ordering your full menu or daily menu, you can choose your favorite first course. Then, you will automatically be taken to the second course tab, but in the top right corner you will find a button that says FIRST COURSES. When you click on that, you will be taken back to the first course tab and you will be able to choose your other dish. If you have chosen the full menu, when you have chosen your second course, you will be redirected to the desserts page.

For corporate accounts, we deliver from Monday to Friday throughout the metropolitan area of ​​Barcelona and surrounding areas (Sant Cugat, Gavà, Terrassa...).
If you have an agreement with your company, enquire about the agreed delivery time . Delivery will generally be between 12:30-14:00h.

Once you have placed your order, you can see the estimated delivery time on our website, at the top of the menu page.

If there is an agreement between Nora Real Food and your company, you will benefit from €0 delivery costs. If we do not have an agreement with your company, you can check the delivery areas by postcode here. Our service is based on distance: the closer, the cheaper.

To comply with food safety protocols, we lower the temperature of the food in a blast chiller and transport it appropriately to maintain the cold chain.

That is why hot dishes should be heated in the microwave before eating. Remember to remove the lid and the sauce capsule, if your dish has one, before heating.

Despite not containing the allergens mentioned in each dish, our dishes are not free of traces. On the page of each dish we indicate all the ingredients and allergens, read this information carefully, if you have any additional questions, contact us.

Call us at 93 763 77 35 or write to us at: support@norarealfood.zendesk.com

We use high oleic oil in most of our preparations. It is a type of oil derived from sunflowers, which has properties very similar to those of olive oil. It is characterized by its high content of monounsaturated fats (86%), which provides the same nutritional benefits as olive oil, according to the validation of our dieticians.

High oleic oil is easier to digest and also contributes to health in several ways: it helps reduce LDL cholesterol levels ("bad cholesterol") and increase HDL ("good cholesterol"), which can reduce the risk of heart disease. It also promotes better insulin sensitivity, helping to regulate blood sugar levels. In addition, it is rich in vitamin E, a powerful antioxidant that protects the body's cells from oxidative damage.

As many properties of oils can be lost when cooking at high temperatures, at Nora Real Food we use high oleic oil mainly for cooking, as it is very stable at high temperatures. We reserve olive oil for raw dishes, such as vinaigrettes or dressings, to ensure that its vitamins are better preserved.

These choices ensure that our dishes are healthy, without sacrificing quality or flavor.

Yes, high oleic sunflower oil is suitable for pregnant women. Its high content of monounsaturated fats and vitamin E makes it a healthy option.

However, as with any food, it is recommended that pregnant women consume it in a balanced and varied diet, and always follow the recommendations of their doctor or nutritionist.

You can recharge your Wallet, if you don't have a company payment, in the upper right part of the screen, within your user account. See the video tutorial below.

Once you have chosen your menu, when you are in the payment gateway, a box will appear above the order summary. There you will find the box for the promotional code, which says 'Enter promo code'. There you must enter the code that we sent you, and it will be applied directly to the payment.

We care about our customers, that's why you will receive a welcome Carrot Cake with your first order. After your third order we will send you a Nora cloth bag, we will let you know about it when you order your second time with us.

If you go to your personal area, within the User Information section, you have the option to change both the email you use to log in and the password.

By credit card for online orders (Visa, Mastercard, Ticket Restaurant). We do not accept cash.

You can also remember the card in your profile for greater convenience in future purchases.

Remember that due to the new PSD2 online anti-fraud law, you must have your mobile phone identification on your Ticket Restaurant cards in order to validate the purchase the first time. Once saved, you can pay repeatedly without validating each purchase.

You will also find the WALLET feature (for companies that wish to do so), which will allow you to add money to a virtual wallet to use on the day you prefer.